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Use “Privacy request” for a data question, “Correction” for an article correction or “General enquiry” for anything else. If you have an assessment reference, you can include it. We do not promise an immediate response or a particular turnaround time.
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Please do not email ID documents, bank statements, account passwords, PINs or one-time passwords. We will explain any identity-verification step needed for a privacy request through an appropriate channel.
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Your existing counsellor should be your first contact for case progress, payment queries and changes to an existing Debt Review arrangement. Money Wize Owl cannot amend your legal status or remove a credit-bureau flag.